Return and exchange policy

Cancellation Before Shipment

Regardless of the reason for cancellation, if your order has not yet been processed or shipped, we fully understand and support your request. In such cases, we will provide a 100% full refund with no cancellation fees applied.

Once the cancellation request is confirmed and approved, the refund will be issued back to your original payment method.

Return & Exchange Within Authorized Period (30 Days)

After purchasing home furniture from our platform, you may request a return or exchange within 30 days of receiving your order, provided that the return or exchange requirements are met.

Customers may request either a refund or an exchange depending on product condition and eligibility. All requests must comply with the conditions stated in this policy to ensure fair processing.

Product Defects or Order Errors

If the received furniture product is damaged (for example, cracks in wooden furniture parts that affect normal use), or if we made an error in your order (for example, sending the wrong model, color, or size), you may request a full or partial refund depending on the situation, or choose a replacement product.

All defect or order error claims will be carefully reviewed based on the actual condition of the product and order details.

Return & Exchange Requirements

Products must be in brand-new and unused condition, with no signs of wear, stains, or damage.

Original packaging is strongly recommended as it helps protect the product during return shipping. If original packaging is not available, customers must ensure that the product is securely and properly protected to prevent damage during transportation.

All accessories, user manuals, warranty cards, and any included items must be returned together with the product.

Product tags and labels must remain intact and must not be removed or damaged.

Return or Exchange Request Procedure

Initial Request
Customers are encouraged to contact us via email and provide their order number (as the key identifier) along with a clear explanation of the reason for the request (for example: dissatisfaction with design, incompatibility with home décor style, quality issues, or other concerns). A detailed description helps our team process your case more efficiently.

Alternatively, customers may contact our customer service team by phone, and our representatives will guide you through the process step by step.

System Verification
Once your request is received, our service and verification team will review it carefully. The verification process includes:

Confirming order authenticity by checking system records and payment data
Verifying that the request is made within the eligible return period
Assessing whether the product meets return conditions, including product condition and reported defects

Return of Product (If Approved)
If your request is approved, we will notify you via email or phone and provide the return address. Please ensure the following:

Properly package the product using protective materials to prevent damage during transit
Include a return/exchange form with your order number, product details, and reason for the request
Use a trackable shipping service so the return shipment can be monitored

Each package may include a return label inside the shipment. Customers are encouraged to use this label to complete the return or exchange process. If the return label is missing or unusable, please contact customer support for assistance.

Refund Processing

After the returned product is received, our team will inspect it to confirm eligibility. If approved, the refund will be issued to the original payment method used at the time of purchase.

Refund Method and Timeline

Estimated Processing Time
Refunds are processed within 5 business days after approval.

Refund Method
Refunds will always be issued to the original payment method used for the purchase to ensure transaction security and traceability.

Cost Policy

Customer-Initiated Returns
For returns initiated by the customer (such as change of mind or personal preference), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and keeping the receipt.

Store Error or Manufacturing Defects
If the return is due to our error or a product defect, we will cover all return shipping costs and provide a full refund or free replacement. In such cases, any included return label provided by us will cover eligible shipping expenses.

Customer Damage or Ineligibility
If the product is damaged due to customer handling, missing original packaging, or does not meet resale conditions, returns or exchanges may not be accepted.

Contact Information

Phone: +1 (313) 585-1606
Email: info@decovillach.com
Address: 25674 W 12 Mile Rd #303, Southfield, MI 48034, United States