Shipping Policy

Shipping Policy

This Shipping Policy explains how Decovillach handles order processing, shipment preparation, and delivery arrangements for purchases made through our website. Our goal is to provide customers in the United States with a clear, reliable, and transparent understanding of our shipping procedures.

Order Processing and Fulfillment

Orders are prepared and shipped from our warehouse Monday through Friday, excluding weekends and officially recognized public holidays.

After your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

If you do not receive the shipment confirmation email, please check your spam, junk, or promotional folders before contacting our Customer Support team.

Order Processing Time

The standard processing period for all orders is:

1–3 business days

Processing details:

  • Orders placed and successfully paid before 6:00 PM (local warehouse time) on a business day will begin processing on the same day.

  • Orders submitted after 6:00 PM will begin processing on the next business day.

  • Orders placed during weekends or public holidays will be processed on the next available business day.

Estimated Shipping Time

Once your order has been shipped, the estimated delivery timeframe is:

5–12 business days

Delivery times are estimates and may vary depending on factors such as carrier schedules, transportation conditions, weather, and other external logistics circumstances.

Shipping Coverage

We currently provide shipping services exclusively within:

United States

At this time, we do not offer delivery to locations outside the United States.

Shipping Fees

Our shipping rates are based on your order total:

  • Orders totaling $119.99 or more: Free shipping

  • Orders below $119.99: A shipping fee of $7.99 will apply

Any applicable shipping charges will be displayed clearly during checkout before you complete payment.

Order Tracking

Once your order has been shipped, you can check the delivery status through the “Order Tracking” page on our website.

Enter your order information to view available tracking updates.

Please note that tracking information is provided by the carrier and may require some time to appear after the shipment has been dispatched.

Shipping Address Changes

If you need to update your shipping address, please contact us by email within 24 hours after placing your order.

After this period, your order may already have entered processing or shipping preparation. Therefore, we cannot guarantee that address changes can still be completed.

Customer Support

If you have any questions regarding your order, shipment progress, tracking information, or delivery arrangements, please contact our Customer Support team.

Phone: +1 (313) 585-1606

Email: info@decovillach.com

Address:
25674 W 12 Mile Rd #303, Southfield, MI 48034, United States

Business Hours:
Monday through Friday, 9:00 AM – 6:00 PM (Central Time, USA)