Service Policy
Terms of Service
1. Introduction and Scope
These Terms of Service outline the rules, obligations, and conditions that apply when you access or use our website, mobile applications, and related services, including browsing furniture products, placing orders, and accessing additional services.
We are committed to providing a reliable, convenient, and customer-focused shopping experience. By using our platform, you acknowledge the importance of these terms and agree that your rights and interests will be protected in accordance with this policy throughout your shopping experience.
2. User Accounts and Website Responsibilities
User Accounts
When registering an account, you must provide complete, accurate, and truthful information, including but not limited to your name, email address, and contact details.
The information provided is used to verify account ownership, support personalized services, process transactions, and improve your overall experience.
You are responsible for maintaining the security and confidentiality of your account information, including your password. You must not share your account credentials with any third party or permit unauthorized access.
Your account is the primary method used to identify your activities and transactions on our platform. You are responsible for all actions performed through your account.
If you become aware of unauthorized access, unusual activity, or suspicious transactions, please notify us immediately. We will take reasonable steps to assist in protecting your account. However, we are not responsible for losses resulting from your failure to properly secure your account information.
Website Operation and Availability
We make reasonable efforts to maintain the security, stability, and availability of our website.
However, temporary interruptions, technical errors, or service limitations may occur due to system maintenance, technical failures, force majeure events, or other circumstances beyond our reasonable control.
We will make reasonable efforts to restore services as quickly as possible but shall not be liable for direct or indirect damages caused by such interruptions.
3. Product Information, Availability, and Pricing
Product Information
We aim to provide accurate product descriptions, images, specifications, and related information to help customers make informed purchasing decisions.
Although we make every effort to maintain accuracy, occasional errors or omissions may occur. If you identify any incorrect information, please contact us so that we can review and update the details.
Product Availability
Inventory information may change due to demand fluctuations and order activity.
If a product becomes unavailable after your order has been submitted, we will notify you as soon as possible and provide available solutions, including replacement options or a full refund.
Pricing Policy
Product prices may be adjusted due to market changes, supplier costs, or promotional activities.
The final price displayed and confirmed during checkout will apply to your order.
We reserve the right to correct pricing errors caused by technical issues, system errors, or human mistakes before shipment. If such an error affects your order, we will contact you with available options.
4. Orders and Payment
Order Confirmation
After completing your purchase, you will receive an order confirmation email containing your order information.
An order becomes effective only after it has been reviewed, accepted, and confirmed by us.
Payment Methods
We provide secure payment options, including credit and debit card payments and other available payment methods displayed during checkout.
If you encounter any payment-related problems, please contact our Customer Support team for assistance.
5. Shipping and Delivery
Processing Time
Orders are typically processed within:
1–3 business days
Shipping Coverage
We currently ship exclusively to:
United States
Delivery Time
Estimated delivery time after shipment is:
5–12 business days
Actual delivery times may vary depending on carrier performance, weather conditions, transportation delays, and other external logistics factors.
Shipping Fees
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Orders of $119.99 or more: Free shipping
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Orders below $119.99: $7.99 shipping fee
Taxes and Duties
All applicable taxes and duties are included in the product prices displayed on our website. No additional payment will be required upon delivery.
For further information, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may request cancellation at any time before your order has been shipped.
To submit a cancellation request, please contact our Customer Support team by email and provide your order number along with the reason for cancellation.
Once we confirm that your order has not entered the shipping process, a full refund will be issued within 1–5 business days to the original payment method.
Cancellation After Shipment
Once an order has been dispatched, it cannot be canceled directly.
You may choose one of the following options:
Refusal of Delivery
You may refuse the package through the shipping carrier. After the returned shipment is received and processed by us, your refund will be issued within 1–5 business days to the original payment method.
Return After Delivery
If your order has already been delivered, you may request a return according to our Return and Refund Policy. After confirming that the product meets return requirements, your refund will be processed within 1–5 business days.
7. Return and Refund Policy
Return and Exchange Eligibility
Customers may request a return or exchange within 30 days after receiving their order.
Returned products must be unused and include the original packaging, product tags, and proof of purchase.
Return Process
To request a return or exchange, please contact our Customer Support team by email and provide:
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Order information
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Product details
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Reason for the return or exchange
Our support team will review your request and provide guidance throughout the process.
Refund Processing
Once the returned product has been received and inspected, approved refunds are generally processed within 1–5 business days.
Refunds will be issued to the original payment method used for the purchase.
For approved exchanges, replacement products will be arranged for shipment after confirmation.
For additional information, please review our Return and Refund Policy.
8. Privacy and Data Protection
We collect only the personal information necessary to provide our services and protect your data through appropriate security measures, including encryption and access control procedures.
Except where disclosure is required by applicable law, we will not share your personal information with third parties without appropriate authorization.
For further details, please refer to our Privacy Policy.
9. Dispute Resolution and Applicable Law
If a dispute arises regarding these Terms or our services, both parties agree to first attempt to resolve the matter through good-faith communication.
If an agreement cannot be reached, the dispute may be submitted to a court with appropriate jurisdiction.
10. Updates to These Terms
We reserve the right to modify, update, or revise these Terms of Service at any time.
Any changes will be published on our website. Continued use of our services after updates are posted indicates your acceptance of the revised terms.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we are not responsible for any indirect, incidental, special, or consequential damages, including data loss, loss of profits, or damages resulting from the inability to access or use our services.
Users are responsible for their own use of our website and services.
12. Intellectual Property Rights
All website content, including text, images, icons, graphics, designs, layouts, and other materials, is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written authorization.
13. Contact Information
If you have any questions regarding these Terms of Service, please contact our Customer Support team through the available contact channels provided on our website.