Service Policy
1. Introduction and Scope
This policy provides a comprehensive overview of the rules, rights, and conditions applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access value-added services. We are committed to a customer-centered approach and strive to provide a high-quality, practical, and thoughtful home shopping experience. We fully recognize the importance of your rights and strictly comply with the terms of this service policy to ensure protection at every stage of your shopping journey.
2. User Accounts and Website Responsibility
User Accounts
When creating an account, you are required to provide accurate, valid, and truthful personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure smooth transaction processing.
You are responsible for safeguarding your account credentials, including your password, and must not share your account with others or allow unauthorized access. Your account serves as your sole identity for all activities and transactions on our platform, and you are responsible for all actions conducted through your account.
If you notice any unauthorized access, suspicious activity, or abnormal transactions, you must contact us immediately. We will take prompt action to protect your account. However, we are not responsible for losses caused by user negligence or failure to protect account credentials.
Website Responsibility Scope
We make reasonable efforts to ensure the website operates securely and stably. However, interruptions, errors, or service disruptions may occur due to force majeure events or technical issues. In such cases, we will take corrective actions as soon as possible, but we are not liable for any direct or indirect damages resulting from such interruptions.
3. Product Information, Inventory, and Pricing Rights
Product Details
We provide detailed product descriptions, images, and technical specifications to ensure transparency. However, errors may occasionally occur. If you find any discrepancies, please notify us promptly for correction.
Real-Time Inventory
Inventory availability may change rapidly. If a product becomes unavailable after you place an order, we will contact you promptly to offer an alternative solution or a full refund.
Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The price confirmed at checkout is the final price charged to you.
We reserve the right to correct pricing errors before shipment, including cases where incorrect pricing is displayed due to system or human error.
4. Orders and Payment
Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details. Your order is considered valid only after it has been accepted and confirmed by us.
Payment Methods
We offer secure payment methods such as credit or debit card payments. If you experience any issues during the payment process, please contact our customer service team for assistance.
5. Shipping and Delivery Details
Processing Time
1–3 business days.
Shipping Coverage
United States only.
Delivery Time
Shipping time is typically 5–12 business days after dispatch, depending on external logistics conditions.
Shipping Fees
Orders over $119.99: Free shipping
Orders under $119.99: $7.99 shipping fee
Taxes and Duties
All product prices include applicable duties and taxes. No additional charges are required upon delivery.
For more details, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may cancel your order at any time before it has been shipped without incurring any fees.
To request a cancellation, you must contact customer service via email and include your order number and reason for cancellation.
Once we confirm that the order has not been shipped, we will process a full refund within 1–5 business days. The refund will be returned to your original payment method.
Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled. You may choose one of the following options:
Refusal of Delivery:
You may contact the shipping carrier to refuse the package. Once the returned item is received by us, we will process a refund within 1–5 business days to your original payment method.
Return After Delivery:
If the package has already been delivered, you may request a return and refund. After confirming that the product is in acceptable condition, we will process your refund within 1–5 business days.
7. Return and Refund Policy
Return and Exchange Eligibility
You have the right to request a return or exchange within 30 days of receiving your order. Items must be unused and returned with original packaging, tags, and proof of purchase.
Process
Please contact customer service via email and clearly describe the items and reason for return or exchange. Our support team will guide you through the complete process step by step.
Processing Time
We typically process refunds within 1–5 business days after receiving and inspecting the returned package. Refunds will be issued to the original payment method. For approved exchanges, replacement items will be shipped promptly after confirmation.
For more details, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We collect only necessary user data and protect it using encryption and access control measures. Except where required by law, we do not disclose your personal information to third parties without your consent.
For more information, please refer to our Privacy Policy.
9. Dispute Resolution and Governing Law
In the event of a dispute, we will first attempt to resolve the matter through friendly negotiation. If no resolution is reached, the dispute may be submitted to a court with competent jurisdiction.
10. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website. Continued use of the website constitutes acceptance of the updated terms.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including but not limited to data loss or loss of profits arising from the use or inability to use our services. Users assume responsibility for their use of the website.
12. Intellectual Property
All content on this website, including but not limited to text, images, icons, design, and layout, is protected by intellectual property laws. No part of this content may be copied, modified, distributed, or used for commercial purposes without prior written authorization.
13. Contact Information
If you have any questions regarding this policy, you may contact us through our customer service channels for assistance.